5. Troubleshooting

Why is my water bag/tubing now black/mouldy?

To maintain your products, please see below:

Water bags: Rinse and dry the water bag and store away from heat and direct sunlight

Pump/Control Unit:  Clean the pump or control unit with lukewarm water and soap. Rinse and dry, store away from heat and direct sunlight.

Tubing: Ensure all water is drained from tubing which if required can be achieved by hanging the bag and tubing on the hook supplied.  

Important: Ensure you are re-ordering these supplies as instructed as over-use can encourage this issue. For further advice, contact myqufora by email or telephone appointment through the on-line booking system. Alternatively, you can call Qufora Direct® if you currently use their delivery service on 0845 519 60 50

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